Terms and Conditions

Last Updated: February, 18, 2026.

These Terms and Conditions govern your use of Vacaanda services, including our website and our SMS and email communication programs. By using our services or opting into our communications, you agree to these Terms and our Privacy Policy.

1. Program Description

Vacaanda may send SMS and email messages to users who opt in. Messages may include:

Booking confirmations
Reservation updates
Check-in instructions
Service notifications
Concierge communications
Promotional offers and special experiences
Property management consultation updates

Message frequency may vary depending on your interaction with our services.

2. Consent to Receive Messages

By providing your phone number and checking the opt-in box, you authorize Vacaanda to send text messages to your mobile number regarding reservations, services, and promotional communications.

Consent is not a condition of purchase.

3. Opt Out

You can cancel the SMS service at any time. Just text STOP to +52 984 213 5534 or reply STOP to any message you receive from us.

After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us unless you opt back in.

4. Opt In Again

If you want to rejoin after opting out, you may opt in again by submitting a new form on our website or by following the same opt-in method you originally used.

5. Help and Support

If you are experiencing issues with the messaging program, you can reply with the keyword HELP for assistance, or contact us directly at:

Email: bookings@vacaanda.com

Phone: +52 984 213 5534

6. Message Frequency and Rates

Message frequency varies based on your bookings, inquiries, and service requests.

As always, message and data rates may apply for messages sent to you from us and from you to us. If you have any questions about your text or data plan, please contact your wireless provider.

7. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your use of the messaging program is also governed by our Privacy Policy, available at:

[Insert direct link to Vacaanda Privacy Policy page]

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any updates will be posted on our website with a revised “Last Updated” date.

10. Contact

If you have questions about these Terms and Conditions, contact:

Vacaanda

Andador Kanbul, Mz 12 Lt 42

Aldea Zama

77760, Tulum, Quintana Roo, Mexico