Privacy Policy
Last Updated: February 14th, 2026
- Introduction
Vacaanda is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services, including SMS communications, email communications, appointment reminders, and online tools. By using our website or opting into communications, you agree to this Privacy Policy and our Terms and Conditions.
- Information We Collect
Contact Information
We may collect your name, email address, phone number, and mailing address when you submit a form, make a booking inquiry, or otherwise provide information to us.
Communications Data
If you opt in to receive communications, we collect your messaging preferences and maintain records of consent, opt outs, and messaging history related to SMS and email communications.
Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.
Booking and Service Data
If you schedule a stay, request a quote, or use our services, we may collect details associated with those interactions, including preferences and travel plans.
- How We Use Your Information
We use your information to:
- Provide requested services and customer support
- Send reservation confirmations, check-in information, and reminders
- Send SMS and email communications that you have explicitly consented to receive
- Improve our website and marketing performance through analytics
- Maintain records related to consent, opt-ins, and opt-outs
- Protect our business and users, including fraud monitoring
- Cookies and Tracking Technologies
We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.
- How We Share Your Information
We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing/promotional purposes.
We may share information only in the following limited circumstances:
Service Providers
We may share your information with trusted vendors who help us deliver services, such as SMS and email delivery, customer support platforms, scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and Safety
We may disclose information if required by law or to protect the rights, safety, and security of Vacaanda, our users, or others.
Business Transfers
If Vacaanda is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. Any successor will be required to honor this Privacy Policy.
Third Party Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information may be shared with subcontractors in support services such as customer service. All other categories exclude text messaging opt-in data and consent data; this will not be shared with third parties.
Contact Information:
- Andador Kanbul, Mz 12 Lt 42, Aldea Zama, 77760, Tulum, Mexico
- Phone: +52 984 213 5534
- Email: bookings@vacaanda.com
- Your Choices
SMS Opt-Out
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email Opt-Out
You can unsubscribe from marketing emails by clicking the unsubscribe link included in every email.
Access and Correction
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
- Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
- Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to remove it.
- Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.
- Contact Us
If you have questions about this Privacy Policy, contact:
Vacaanda
Address: Andador Kanbul, Mz 12 Lt 42, Aldea Zama, 77760, Tulum, Mexico
Phone: +52 984 213 5534
Email: bookings@vacaanda.com